Mental Health Awareness
When working as a Security Operative, Mental Health can become a major factor in our day-to-day activities. Staff or customers may feel angry, frustrated, or even sad due to life’s unavoidable circumstances. These emotions can have an impact on how we respond to others and how they react to us.
Door Supervisors & Security Guards will interact with many people on any given day, so it is important to be aware of the customer’s mental states where possible.
It is therefore imperative to be self-aware when communicating with customers, understanding what to look for to keep staff and customers safe.
Who Can Benefit From The Workshop?
Any Security Industry Authority (SIA) licensed individual can benefit from the Mental Health Awareness workshop especially Security Guards, Door Supervisors & CCTV Operators as a vital part of their job is to keep the general public safe.
Mental health is a spectrum we are all on – gauging how someone is really feeling so that you can respond appropriately on any particular working day is an ongoing and priceless skill.
Aims –
- Being able to recognise your own Mental Health.
- Learning to stay positive whilst working in the Private Security Industry.
- Recognising where you are on the Mental Health spectrum.
- Being self-aware of how you communicate with customers within your workforce.
Understanding Your Customers
Examples of behaviours that could be pointers to something else are:
- People who come across as defensive when they are in fact scared
- Passive-aggressive individuals who appear quiet but may be boiling with anger inside
- Individuals who get nervous before authority and authority figures such as officers in uniform
- People under the influence of drugs and alcohol
- People who are peer pressured into situations or places they do not want to be in
These subtle examples can prove damaging to your staff and customers should they go unobserved. It is your job to observe these and other subtle indicators of stress and potential mental health issues in your customers.
Your staff should be able to read customers correctly and this may go a long way in foreseeing preventative measures and assisting in resolving situations.
At Vanquish Services we increase your understanding of these types of observations when working with members of the public. We enhance staff knowledge and reduce misconceptions, showing you some of the tools to potentially make life-saving decisions.