Knowing how to guarantee top-notch customer service is one of the unparalleled ways of growing and sustaining your business. If you don’t know how to improve customer services, it’s essential to pursue exclusive training. Here at Vanquish, we provide all the Customer Service training your employees will ever need, and we are here to help.

It is not about a certificate, it’s about your staff’s ability and proficiency!

Our one-day Customer Service Workshop is hands-on and practical, offering all you need for your staff and/or security team to improve their customer service and general interactions. Most importantly, it will help you to spot who hostile customers, people who engage in passive-aggressive interactions, those who seek negative attention, physical violence, stalking, yelling, cursing, vandalism, and uncouth and unwanted sexual advances towards employees.

When things get out of control, you have to come up with ways to regain control and solve these hostile situations. Tempers may rise, but you will learn how to maintain composure. The one-day customer service workshop will offer the guidance your team needs.

When you leave our one-day workshop you should be competent in:

• How to De-escalate Hostile Situations and Still Maintain Professional Customer Service

How to build a strong link with customers even when tempers rise. This is made possible by keeping the following in mind:

• Your staff have to practice active listening
• Empathy will help build rapport with difficult and angry customers
• Don’t raise your voice when customers get loud
• You will most definitely be watched so think more clearly before responding
• Know when to get assistance and never get upset or angry, no matter the situation at hand

Take control of the situation as soon as possible. Try and learn how to give the kind of customer service that will help manage and de-escalate the situation. Your staff should know how to control the situation without customers feeling in charge or controlled.

Diverse Communication to Deliver Customer Service

Tailored communication can help restore the situation and build good relationships, especially when voices are raised. Our one-day workshop will help your staff learn how to handle things and listen when voices are raised. They will learn how to decipher information quickly, efficiently, and in a short time whilst still maintaining effective customer service.

Using Customer Service to Avoid Conflict

Our tailored customer service workshop will show how easy it is to avoid and solve conflicts. Our Hostile Management Program focuses on key areas that provide staff members with the right training, which, when used correctly, will empower them to manage any given situation.

Using Effective Communication Skills and Customer Service

In the event of an emotive situation, effective communication skills and customer service can save the day. Your staff should know how to effectively communicate with emotional customers and maintain person-centered customer service.

If you’re upskilling your security personnel from a customer service point of view, they will need to know how to diffuse hostile situations by coming up with a way to remove hostile customers.

By handling such a situation and using effective communication techniques, you will be keeping customers and staff safe. Our workshop will teach your staff and/or security officers how to deal with multiple customer issues and aggression.

Using Customer Service to Assess Risky Situations

During an intense situation, parties involved may be at loggerheads, and customer service knowledge can help solve the issue at hand. You will learn to assess the risk calmly while speaking assertively to each party. You will successfully defuse issues, stereotypes, and any form of prejudice and keep your company’s reputation intact.

To Sum Up

If you manage a company and want to upskill your staff or security team, bringing in repeat business, this is a great platform to learn how to deal with different types of customers, manage difficult situations and provide quality services without any misgivings. These are just a few examples of what there is to gain from our workshop. Contact Vanquish and learn how to improve your customer service in a very unique way.

Our duty at Vanquish Services is to ensure your employees are proficient when working with customers.